Booking Cancellation Policy

Booking Cancellation Policy

At AmbuFast.com, we understand that plans may change. This Booking Cancellation Policy explains the terms and conditions under which bookings can be canceled and any associated charges. By making a booking with us, you agree to comply with this policy.

1. Cancellation by the User

  1. Timeframe for Cancellations
    • Users can cancel bookings via the website, mobile app, or customer support.
    • Cancellations made 2 hours or more before the scheduled service time will be eligible for a refund, subject to applicable charges.
    • Cancellations made less than 2 hours before the scheduled service time may not be eligible for a refund.
  2. Refunds for Eligible Cancellations
    • A 10% cancellation fee will apply to all cancellations made after booking confirmation.
    • Refunds will be processed within 7-14 business days.
    • Refund amounts will be credited using the original payment method.
  3. No Refunds for Certain Cases
    • No refunds will be issued if the ambulance has already started its journey to the pickup point.
  4. Partial Cancellations
    • For bookings involving multiple services, users may cancel specific services while retaining others, subject to individual service policies.

2. Cancellation by AmbuFast

  1. Unavailability of Service
    • In rare cases where AmbuFast or its service providers are unable to fulfill the booking, we will notify the user immediately and provide a full refund.
  2. Force Majeure
    • If a booking is canceled due to unforeseen circumstances beyond our control (e.g., natural disasters, political unrest), users will be informed, and a refund or rescheduling option will be provided based on the situation.

3. Charges for Cancellations

  1. Cancellation Fees
    • A 10% cancellation fee will be applicable after booking confirmation.
  2. Non-Refundable Bookings
    • If the ambulance has started the journey to the pickup point, no refund will be issued.
    • Certain promotional bookings or discounted services may be marked as non-refundable. These terms will be clearly stated at the time of booking.

4. No-Shows

If a user fails to show up or respond to the service provider at the scheduled time, the booking will be marked as a no-show. No refunds will be issued in such cases.

5. How to Cancel a Booking

To cancel a booking, follow these steps:

  1. Log in to your AmbuFast account.
  2. Navigate to your booking history.
  3. Select the booking you wish to cancel and click on "Cancel."
  4. Follow the on-screen instructions to confirm the cancellation.

Alternatively, you can contact our customer support team for assistance:

6. Dispute Resolution

If you disagree with a cancellation decision or refund amount, you may escalate the issue to our management team. We are committed to resolving disputes fairly and efficiently.

7. Policy Updates

AmbuFast reserves the right to modify this Booking Cancellation Policy at any time. Changes will be communicated via the website or email. Continued use of our services indicates acceptance of the updated policy.

Thank you for choosing AmbuFast. Your trust is important to us!