Refund and Return

Refund, Return, and Replace Policy

At AmbuFast.com, we strive to provide exceptional service and ensure customer satisfaction. This Refund, Return, and Replace Policy outlines the terms under which refunds, returns, or replacements are applicable. By using our services, you agree to comply with these terms.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  1. Service Cancellations by the User
    • Users can cancel a booking prior to the service commencement as per the cancellation policy outlined during the booking process.
    • Refunds will be processed after deducting any applicable cancellation fees.
  2. Service Unavailability
    • If AmbuFast or its service providers are unable to deliver the booked service due to unforeseen circumstances, users are eligible for a full refund.
  3. Service Issues
    • If the service provided does not meet the agreed terms, users may request a refund subject to review and verification by AmbuFast.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Cancellations made after the service has commenced.
  • Failure to avail of the service due to user negligence (e.g., incorrect address or contact details).
  • Disputes arising from circumstances beyond AmbuFast's control, such as traffic delays or natural disasters.

3. Return and Replace Policy

AmbuFast does not deal in physical goods;

4. Refund Processing

  • Refund requests will be processed within 7-14 business days after approval.
  • Refunds will be credited using the same payment method originally used for the transaction.
  • Users will be notified via email or SMS once the refund is processed.

5. How to Request a Refund, Return, or Replacement

To initiate a refund, return, or replacement request:

  1. Contact our customer support team at [email protected] or call +880 9678-911911.
  2. Provide your booking details, reason for the request, and any supporting evidence (e.g., receipts, screenshots).
  3. Our team will review your request and respond within 3 business days.

6. Dispute Resolution

If you are not satisfied with the outcome of your refund, return, or replacement request, you may escalate the issue to our management team. We are committed to resolving disputes in a fair and timely manner.

7. Changes to This Policy

AmbuFast reserves the right to update this Refund, Return, and Replace Policy at any time. Changes will be communicated via our website or email. Continued use of our services indicates acceptance of the updated policy.

For any questions or concerns, please contact us:

Thank you for choosing AmbuFast!