Delivery Policy
At AmbuFast, we are committed to providing reliable and efficient delivery services, whether for medical emergencies or general courier services. This Delivery Policy outlines our terms regarding the delivery of goods and services through our platform.
Types of Deliveries
- Ambulance Services: Emergency and non-emergency medical transport is provided with the utmost care and urgency. We ensure that our ambulance services meet all safety and regulatory requirements.
- Courier Services: We offer fast and secure courier services for various types of deliveries, including medical supplies, parcels, documents, and more.
Delivery Timeframes
We aim to deliver services promptly based on the urgency and nature of the request:
- Ambulance Services: Ambulances are dispatched immediately upon booking for emergency transport. Non-emergency transports may be scheduled based on customer needs.
- Courier Services: The estimated delivery time will be provided during the booking process. Please note that delivery times may vary due to traffic conditions, location, and package size.
Delivery Charges
Delivery fees for our services will be calculated based on:
- Distance from the pickup location to the delivery point.
- The type of delivery (ambulance service, medical transport, or courier service).
- Any additional services requested, such as handling fragile or time-sensitive items.
The total cost of delivery will be displayed at the time of booking. Additional fees may apply for after-hours services or special requests.
Failed Deliveries
In cases where delivery cannot be completed due to:
- Incorrect or incomplete address provided by the customer.
- Recipient not available at the specified delivery location.
- Refusal to accept the delivery.
AmbuFast reserves the right to charge additional fees for re-delivery or to return the item to the sender.
